REFUND AND RETURN POLICY
We always carefully handle all the processes to deliver our products. But sometimes if you get any wrong products or purchase any wrong products we have a certain time to get it fixed. We will always welcome to return your products or refund your balance by contacting us.
We have a 30 -day return policy from the delivery time, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition (New) that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
OUR FEES FOR RETURN OF UNITED STATES OR INTERNATIONAL
Damages and issues ( Defective Products )
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00
For your responsibility ( Customer Remorse )
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need anymore or the wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. This means your shipping fee is for STANDARD $5.99 . The Re-stocking fee is $0.00
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All items can be refunded within 30 days of receiving the order. To be eligible for a refund, your item must have a defect (or similar) and in the same condition that you received it.
Please send us an email directly to [email protected] to notify us that you would like a refund and you will be issued an RMA #.
Please retain the original delivery packaging, i.e. padded envelope or box with address label still attached. Please note this MUST be provided for us to issue a refund in any circumstances.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will do this whether or not we are able to give you a refund.
If your refund is approved, then a credit will automatically be applied to your credit card or original method of payment, within 3 working days.